Call centre operator to recruit 400 new members of staff in Cardiff

A call centre operator has revealed plans to create 400 new jobs in Cardiff with the opening of a second contact centre with support from the Welsh Government, a news report has been able to reveal.

Firstsource Solutions’ expansion, which is also backed by Cardiff City Council, comes after the company won customer service contracts with a UK media company and a global entertainment business.

Kathryn Chivers, Firstsource Solutions vice president for sales, said: "We already have nearly 1,000 employees in Cardiff which focuses on making it a great place to work. It is a significant advantage to have a highly skilled and motivated local workforce to draw from for this expansion campaign."

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Our advanced smart card time and attendance system includes European Working Time Directive checking and reporting, ensuring that your company remains compliant with both regional and national legislation. Additional major features we have to point out include Weekly Clock Card, Payroll Summary, Absence Summary, Fire Roll Call or Shift Swapping.

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